Generally
By booking, you and the hotel have agreed on the terms of the room rental. Unless a special agreement has been reached, the following rules apply.

Booking and confirmation
A booking is binding once it has been confirmed and you have received a booking number. This can be done word of mouth, in writing or via a booking system. When booking, you are obliged to state your name, address, telephone number, email address, time of arrival and departure and how payment is to be made.
To book a room at Söderåsen Resort, you must be at least 18 years old. The person who books the room for a minor is responsible regardless of whether he or she lives or does not live with the minor in the room.
Persons under the age of 18 may not stay at Söderåsen Resort without the company of a guardian.
Cot is available to book at a cost, remember to order in advance.
There is some possibility to bring pets to the Resort. Contact us if this is relevant.
Subject to availability, there is free parking for our guests.

Arrival and departure
Check-in takes place from 15:00 on the day of arrival or by appointment. Check-out takes place no later than 11.00 on the day of departure.

Cancellation and no-show
To completely avoid paying, cancellation must be made at least seven days before arrival, otherwise you will be charged for one day. This also applies in the event of no-show.

During the stay
For security reasons, we only allow checked-in guests and our employees to stay in our Resort
The guest and the person who booked the room are jointly and severally liable for damages that have arisen through negligence or lack of judgment.
It should be quiet in the room between 22-07. Smoking is not allowed indoors.

Early departure
If you want to cancel the stay in advance, we need to know this no later than 18.00 the day before the new day of departure, otherwise an extra day will be charged.

Storage of valuables and luggage in the hotel room
The Resort is not responsible for any valuables or luggage stored in the room or in public areas of the Resort.
If you have forgotten something in the room, you can contact us yourself. We store forgotten things for a month.

Payment
Payment is made by bank card online before the stay or by card or cash / swish at check-out.
Business guests’ accommodation can be invoiced by agreement.

Your own safety
The resort is equipped with an internal automatic fire alarm. Firefighting equipment is available at strategic locations. Make sure you find out about alarm buttons, fire extinguishers, escape routes and collection points before the first night at the hotel.

Processing of personal data
Söderåsen Resort processes personal data about those who visit us. We are responsible for personal data with regard to the information you have provided in connection with your booking. The information is processed in accordance with our Privacy Policy.